Property Passport
The complete, long-term digital record of your property’s condition, care, and operational history.
Most second homes are cared for through fragments.
A few photographs after a visit. A message from a contractor. An invoice somewhere in email. A memory of when something was repaired. A vague sense that the property is being looked after, but no clear record that holds everything together.
That is the problem Property Passport is designed to solve.
Property Passport is CasaGuardian’s structured, long-term digital record of a property’s condition, care, and operational history. It brings inspections, incidents, contractor activity, access events, repairs, and reporting into one readable and growing record attached to the property itself.
This is not a folder of random documents. It is a clearer way of understanding a home over time.
A second home accumulates a history.
Without documentation, that history disappears.
Inspections happen. Repairs are made. Incidents occur. Contractors come and go. Access is given. Conditions change. Improvements are added. But in most cases, these events are never brought into one coherent record. They remain scattered across messages, memory, paper invoices, and disconnected photos.
That absence matters more than many owners realise.
When something goes wrong, there is often no clear evidence of what happened before. When an insurer asks for documentation, it is incomplete. When the owner wants to understand how the property has been cared for over time, the answers are partial. And when the property is eventually sold, much of its real history — the careful work, the repairs, the continuity of attention — is invisible.
Property Passport exists because a property should not have to rely on memory alone.
Property Passport is currently in pilot phase. The first properties are being onboarded now, and during this phase the initial setup is completed as part of onboarding, with no separate subscription required.
Early owners receive priority onboarding and become part of the first group of properties to begin building a verified CasaGuardian Property Passport from the start.
The earlier the record begins, the more complete and more valuable it becomes over time.
Request onboardingEvery event. Every visit.
Every repair.
Property Passport is built from real events, recorded properly.
- —Inspection recordsVerified reports with timestamped photographs after visits to the property.
- —Incident documentationStructured records of incidents, including what was found, how the situation was handled, and what action followed.
- —Contractor recordsNotes linked to maintenance and repair activity, including post-work confirmation and relevant supporting documentation.
- —Access eventsA record of when access was given, for what reason, and in support of which service event.
- —Property overviewBaseline documentation established during onboarding, giving the property a clearer point of reference from the beginning.
- —Chronological timelineA readable history of the property over time, built event by event rather than reconstructed later.
Not in a single moment.
Built through continuity.
Property Passport begins with onboarding and baseline documentation. From there, each CasaGuardian service interaction adds to the record. An inspection creates a report. An incident creates an incident record. A contractor visit creates documentation around work carried out. Access and follow-up become part of the wider operational history of the home.
Over time, this produces something most second homes never have: a readable, structured record of care.
- IOnboarding visitThe property is visited, documented systematically, and given its baseline record.
- IIServices beginInspections, keyholding, incident response, contractor coordination, and reporting all begin to generate structured entries.
- IIIPassport growsEach visit, photograph, report, and documented event adds to the property’s long-term history. The result becomes more meaningful with time.
More than documents.
A living operational record.
- —A structured digital property file from day one
- —A chronological history of service events
- —Documentation you can return to at any time
- —Clearer continuity between visits
- —Support for resale, insurance, and future decision-making
- —A stronger sense of what has been done, when, and why
The value is practical, but it is also deeper than that. It changes how a property is understood.
A verified record
changes the conversation.
With a buyer, it shows that the home was not simply owned, but looked after. With an insurer, it provides evidence instead of approximation. With a contractor, it gives context. With the owner, it reduces uncertainty and creates continuity.
In a market where many second homes have little or no meaningful documentation, this becomes a real differentiator.
People do not only respond to square metres, views, and finishes. They respond to confidence. A property with a clearer, better documented history is easier to trust than one whose story has to be guessed from scattered papers and informal reassurance.
Property Passport makes the invisible work of stewardship visible.
For owners who want more
than informal oversight.
- —You spend long periods away from the property
- —You want a clearer long-term record of care
- —You value documentation, continuity, and proof
- —You expect to hold the property for years
- —You may eventually sell and want the history to be visible
- —You do not want important events to disappear into memory and messages
If you want the property to carry a more durable and trustworthy record of its life over time, Property Passport is likely the right place to begin.
If you would like your property to begin building that record now, CasaGuardian can guide you through the onboarding process.
The first step is a simple conversation about the property, its current situation, and how the first Passport record should begin.
Request onboarding